BUSINESS COMMUNICATION - CSEET MCQ SERIES 7

1. A is used to end a declarative sentence, a sentence which is not a question or an exclamation.

a. Comma

b. Space

c. Hyphen

d. Full stop

2. Give an Antonym for the word: Audacity

a. Affectionate

b. Lavish

c. Bravado

d. Cowardice

3. Noise is a barrier to communication.

a. Physical

b. Socio-Psychological

c. Semantic

d. None of the above

4. Which of these reports contains information of a routine nature?

a. Progress report

b. Periodic report

c. Laboratory report

d. Trouble report

5. In MIS system design, the sources of information may be categorized as

and .

a. constructive, destructive

b. internal, external

c. personal, organizational

d. useful, unuseful

6. Memo is a type of .

a. Written communication

b. Audio visual communication

c. Audio communication

d. Oral communication

7. allows cumbersome knowledge to be maintained and easily accessed throughout the company using hypermedia and web technologies.

a. Web publishing

b. Web communication

c. Web circulars

d. Website

8. Fill up the blanks by choosing the most appropriate option: There isn't water in the overhead tank.

a. Lot of

b. Little

c. Any

d. Something

9. Choose the most appropriate option for each of the following questions: “Faux pas” means:

a. Fake identity

b. Social blunder

c. False

d. Expected to happening

10. is used to find, retrieve and display information available on the World Wide Web.

a. Internet

b. Web browser

c. Email

d. Intranet

11. ‘A communication should be clear so the recipient can understand what the sender really wants to communicate’ denotes which Principle of Communication?

a. Principle of Conciseness

b. Principle of Consideration

c. Principle of Correctness

d. Principle of Clarity

12. Read the jumbled passage carefully and then pick the option in which the best sequence is shown

i) This clearly indicates that the brains of men and women are organized differently in the way they process speech.

ii) Difference in the way men and women process language is of specially interest to brain researchers.

iii) However, women are more likely than men to suffer aphasia when the front part of the brain is damaged.

iv) It has been known that aphasia-a kind of speech disorder - is more common in men than in women when the left side of the brain is damaged in an accident or after a stroke

The best sequence is:

a. ii,iv,iii,i

b. iv,i,iii,ii

c. ii,i,iii,iv

d. iv,iii,ii,i

13. Find out the appropriate meaning of the given word from the choices given below it:

Empathy

a. Tranquillity

b. Opposition

c. Understanding

d. Ire

14. Choose the most appropriate option for each of the following question: “Mala fide” means:

a. bad intention

b. generous

c. genuine

d. trustworthy

15. Choose the most grammatically correct option from below

a. The Titanic did not reach its destination

b. The Titanic did not reach her destination

c. The Titanic did not reach their destination

d. The Titanic did not reach his destination

16. Choose the correct spellings in options given below

a. Remuneration

b. Renumeration

c. Remunaration

d. Renumaration

17. The Listener forming a biased opinion by looking at the speaker’s look, dress and mannerism is a sign of:

a. Pre-judging the speaking

b. Diffidence

c. Over enthusiasm

d. Disinterestedness

18. According to _, Communication in its simplest form of conveying of information from one person to another.

a. Drucker

b. Kotler

c. Hudson

d. Scott

19. Full form of www is:

a. World wide web

b. World with web

c. World wide word

d. Web wide world

20. follows the organisational hierarchy and chain of command.

a. Wheel network of communication

b. Chain network of communication

c. Star network of communication

d. Circuit network of communication

Read the following passage and answer the questions from 21 to 25.

When you grow up in a place where it rains five months a year, wise elders help you to get acquainted with the rain early. They teach you that it is ignorant to think that it is the same rain falling every day. Oh no, the rain is always doing different things at different times. There is rain that is gentle, and there is also rain that falls too hard and damages the crops. Hence, the prayer for the sweet rain that helps the crops to grow.

The monsoon in the Naga hills goes by the native name, khuthotei (which means the rice-growing season). It lasts from May to early or mid-October. The local residents firmly believe that Durga Puja in October announces the end of rain. After that, one might expect a couple of short winter showers,

and the spring showers in March and April. Finally, comes the “big rain” in May; proper rainstorms accompanied by heart-stopping lightning and ear- splitting thunder. I have stood out in storms looking at lightning arc across dark skies, a light-and-sound show that can go on for hours.

This is the season when people use the word sezuo or siizu to refer to the week-long rains, when clothes don’t dry and smell of mould, when fungus forms on the floor and when you can’t see the moon or the stars because of the rainclouds. But you learn not to complain. Rain, after all, is the farmer’s friend and brings food to the table. Rituals and festivals centre around the agricultural rhythm of life, which is the occupation of about 70 per cent of the population.

The wise learn to understand its ways. I grew up hearing my grandfather say, “It’s very windy this year. We’ll get good rain.” If the windy season was short and weak, he worried there might not be enough rain for the crops. I learned the interconnectedness of the seasons from childhood, and marvelled at how the wind could bring rain. Another evening, many rainy seasons ago, my paternal aunt observed the new moon and worried, “Its legs are in the air, we’re in for some heavy rain.” She was right. That week, a storm cut off power lines and brought down trees and bamboos.

Eskimos boast of having a hundred names for snow. Norwegians in the north can describe all kinds of snow by an equal amount of names: pudder, powder snow, wet snow, slaps, extra wet snow, tight snowfall, dry snow, and at least 95 more categories of snow. Likewise, in India we have names and names for rain. Some are common, some are passing into history.

The rains are also called after flowering plants and people believe that the blossoming of those plants draws out rain. Once the monsoons set in, field work is carried out in earnest and the work of uprooting and transplanting paddy in flooded terrace fields is done. The months of hard labour are June, July and August. In August, as the phrogii plant begins to bloom, a rain will fall. This August rain, also called phrogii, is a sign that the time for cultivation is over. If any new grain seeds are sown, they may not sprout; even if they do sprout, they are not likely to bear grain. The rain acts as a kind of farmer’s almanac.

The urban population of school-goers and office-goers naturally dislikes the monsoon and its accompanying problems of landslides, muddy streets and periodic infections. For non-farmers, the month of September can be depressing, when the rainfall is incessant and the awareness persists that the monsoons will last out till October. One needs to have the heart of a farmer to remain grateful for the watery days, and be able to observe — from what seems to the inexperienced as a continuous downpour — the many kinds of rain. Some of the commonly known rain-weeks are named after the plants that alternately bloom in August and September. The native belief is that the flowers draw out the rain.

Each rain period has a job to fulfil: October rain helps garlic bulbs to form, while kiimunyo rain helps the rice bear grain. Without it, the ears of rice cannot form properly. End October is the most beautiful month in the Naga hills, as the fields turn gold and wild sunflowers bloom over the slopes, all

heralding the harvest. Prayers go up for protecting the fields from storms, and the rains to retreat because the grain needs to stand in the sun and ripen. The cycle nears completion a few weeks before the harvest, and the rain does retreat so thoroughly from the reaped furrows that the earth quickly turns hard. The months of rain become a distant memory until it starts all over again.

21. The rains are called after flowering plants because …………………………. .

a. heavy rains kill plants.

b. flowers grow in the rainy season.

c. it is believed that the plants bring the rain.

d. flowers grow all the year round.

22. The rain is like a calendar for farmers because …………………………. .

a. it tells them when to sow and when to harvest.

b. it tells them the birthdays of their children.

c. each month has a time for plantation.

d. different kinds of rain tell different things.

23. People who live in cities don’t like rain because …………………………. .

a. it brings mud and sickness with it.

b. they are not bothered about the farmers.

c. they don’t like the plants that grow during the rain.

d. going shopping becomes difficult.

24. People pray asking the rain to retreat because …………………………. .

a. the fungus and mould need to dry.

b. children don’t get a chance to play.

c. the crops need the sun and heat to ripen.

d. they like to pray.

25. People learn not to complain because …………………………. .

a. they have become better and wise.

b. rain is farmer’s friend and brings food to the table.

c. they cannot satisfy the rain gods.

d. they can’t change the weather cycles.

26. Which of these is not a benefit of Intranet?

a. Business Operations and Management

b. Promote Common Corporate Culture

c. Supports a Distributed Computing Architecture

d. Delayed update mechanism.

27. Which of these best defines an ADR?

a. A statutory document filed by every company annually with the Registrar of Companies, stating the particulars such as status, names of directors, shareholders, indebtness etc. of the company

b. A receipt showing evidence that shares of a foreign corporation are held on deposit or under control of an U.S banking institution used to facilitate transactions and expedite transfer of beneficial ownership for a foreign security in the United States.

c. The financial statement generally prepared at the end of a period usually the financial year showing the assets, liabilities and net worth of an organisation.

d. None of the above.

28. Travel Magazine did extremely interesting article on world’s most amazing buildings.

a. An, a

b. A, An

c. An, The

d. The, Is

29. Which is or are the factors responsible for communication failures?

a. Lack of planning

b. False assumptions

c. Ambiguity

d. All of the above

30. The channel of communication which is mostly associated with gossip and rumours is called:

a. Formal communication

b. Grapevine

c. Social gatherings

d. Upward communication

31. is a physiological process which involves receiving the sound waves by the eardrum and transferring them to the brain.

a. Explaining

b. Telling

c. Hearing

d. Listening

32. Which of the following is not the purpose of listening?

a. To critically assess what is being said.

b. To show interest, concern and concentration.

c. To encourage the speaker to communicate fully, openly and honestly

d. To avoid gaining a full and accurate understanding into the speakers point of view and ideas.

33. In , the listener has a purpose of not only empathizing with the speaker but also to use this deep concentration in order to help the speaker understand, change or develop in some way.

a. Sympathetic listening

b. Appreciative listening

c. Therapeutic listening

d. Biased listening

34. A helps us in retrieving the letter at a later stage.

a. Reference Number

b. Receipt Number

c. Voucher Number

d. Register Number

35. Which of the following is or are the purpose of MIS?

a. To prepare short and long-term plans for the future.

b. To allocate different types of resources to different functional areas.

c. To allow management by exception.

d. All of the above

1 d 21 c

2 d 22 a

3 a 23 a

4 b 24 c

5 b 25 c

6 a 26 d

7 a 27 b

8 c 28 c

9 b 29 d

10 b 30 b

11 d 31 c

12 a 32 d

13 c 33 c

14 a 34 a

15 a 35 d

16 a

17 a

18 c

19 a

20 b