Business Communication MCQ - CSEET

Business Communication

1. Communication is a ______________

1. one way process.

2. two way process.

3. three way process.

4. four way process.

Correct answer: (B)

2. Communication saves time in

1. internal communication.

2. interview.

3. oral communication.

4. schedule.

Correct answer: (C)

3. Realizing the potential of the self is part of the

1. communication development.

2. language development.

3. skill development.

4. personality development.

Correct answer: (D)

4. The term communis derived from ______________ word.

1. Greek.

2. Latin.

3. Chinese.

4. English.

Correct answer: (B)

5. Posters fall under ______________ communication.

1. oral.

2. visual.

3. written.

4. spoken.

Correct answer: (B)

6. On the ______________ it is possible to get immediate feedback

1. letter.

2. telephone.

3. e-mail.

4. fax.

Correct answer: (B)

7. A group discussion of a real life situation with in a training environment is ______________

1. discussion.

2. listening.

3. case study method.

4. all of the above.

Correct answer: (A)

8. The information the receiver gets is called ______________

1. message.

2. output.

3. input.

4. source.

Correct answer: (A)

9. Communication is the ______________ of business.

1. Backbone.

2. life blood.

3. nervous system.

4. both (1) & (2).

Correct answer: (A)

10. ______________ are welcome, for it is not obligatory to accept them.

1. suggestion.

2. order.

3. courtesy.

4. complaint.

Correct answer: (A)

11. ______________ is a very conscious process of communication

1. warning.

2. order.

3. action.

4. education.

Correct answer: (D)

12. ______________ means the right use of putting in points or stops in writing.

1. exclamation.

2. semi colon.

3. comma.

4. full stop.

Correct answer: (D)

13. ______________ is the main part of the report.

1. conclusion.

2. recommendations.

3. description.

4. references.

Correct answer: (C)

14. The most important part of the letter is

1. the heading.

2. date.

3. body of the letter.

4. post script.

Correct answer: (C)

15. ______________ system provides expert advice for operational chores.

1. business.

2. operation support.

3. end user systems.

4. expert systems.

Correct answer: (D)

16. ______________ computers operates by measuring.

1. analog.

2. digital.

3. hybrid.

4. main frame.

Correct answer: (A)

17. An ______________ report can be denied at any time

1. oral.

2. written.

3. special.

4. informal.

Correct answer: (A)

18. The American style of writing the date in business letter starts with ______________

1. day.

2. month.

3. year.

4. time.

Correct answer: (B)

19. An effort to influence the attitude and feeling of others is ______________

persuasion.

suggestion.

advice.

appreciation.

Correct answer: (A)

20. The main objective of communication is

1. information and persuasion.

2. skill and personality development.

3. control and management.

4. need.

Correct answer: (A)

21. The communication cycle, the process of re translation of signals into ideas is called

1. encoding.

2. decoding.

3. response.

4. feedback.

Correct answer: (B)

22. A memo is an example for

1. internal communication.

2. external communication.

3. lateral communication.

4. Written communication.

Correct answer: (A)

23. Informal communication is otherwise known as ______________ communication.

1. grapevine.

2. lateral.

3. visual.

4. horizontal.

Correct answer: (A)

24. The inside address is typed ______________

1. right hand side.

2. left hand side.

3. right hand bottom.

4. last.

Correct answer: (A)

25. Good punctuation will not involve ______________

1. rereading.

2. ambiguity.

3. both.

4. misunderstanding.

Correct answer: (C)

26. Information about its products is ______________ information.

1. external.

2. internal.

3. planning.

4. deciding.

Correct answer: (B)

27. Warning can be ______________

1. general or specific

2. specific.

3. particular.

4. Completely general.

Correct answer: (A)

28. ______________ may be less important for small business

1. letter-writing.

2. telephone.

3. e-mail.

4. fax.

Correct answer: (A)

29. ______________ is the process of arriving at agreement through consultation

1. consensus.

2. horizontal.

3. vertical.

4. upward.

Correct answer: (A)

30. The letter of acknowledgement ______________

1. provides a record.

2. shows courtesy.

3. avoids misunderstanding.

4. serves all the above purposes.

Correct answer: (D)