1) How can people use verbal communication?
a. Verbal communication is any words used during face to face contact
b. Verbal communication can happen face to face, telephone, skype
c. Verbal communication is the use of words but not sounds
d. Verbal communication is any words either spoken or written but does not include body language
e. Verbal communication is any words or sounds used during face to face contact
2) Which of the following is NOT a reason to use minimal encouragers (sounds that are not
words)?
a. Show you are listening
b. Encourage your client
c. So you don’t interrupt
d. Avoid answering a question
e. Show you understand
3) What is the term used to describe the emotion or feeling in your voice?
a. Affect
b. Verbal communication
c. Tone
d. Sarcasm
e. Sentiment
4) Using your whole body to communicate is called what?
a. Miming
b. Body language
c. Sign language
d. Exuberant communication
e. Full communication
5) If your cross your arms when talking to someone you are doing what?
a. Being very rude
b. Putting your body in a closed position
c. Putting your body in an open position
d. Putting your body in a defensive position
e. Showing that you are really listening
6) Waving is what type of communication?
a. Gestures
b. Body language
c. Sign language
d. Body position
e. Tactile signing
7) Facial expressions are a part of what?
a. Gestures
b. Sign language
c. Body language
d. Verbal communication
e. Noneffective communication
9) Sitting in a position where you are below a person, looking up is a sign of what?
a. You think they are more powerful than you
b. Vou think you should give them more power
c. You are weaker than the other person
d. You are showing respect to their Position
e. You think you are more powerful than them
10) Which of the following is NOT an accepted form of written communication?
a. Policies
b. Emails
c. Text Messages
d. Notes
e. Anything written is written communication
11) When writing a formal letter, what do you need to begin with?
a. Date
b. Greeting
c. Address
d. Subject header
e. Signature
12) When writing a letter, what do you NOT have to help you get your message across?
a. Spell check
b. Emojis
c. Body language
d. Edit function
e. Facial expressions
13) When using electronic communication, which of the following is something you should NOT do?
a. Use jargon
b. Use text language
c. Give private information
d. Give important news
e. All of the above
14) Which of the following is a legal document?
a. Any emails with a clients name
b. Any emails regardless of content
c. Policy manual
d. Client notes
e. Any written documentation
15) When writing clinical notes, you should only write what?
a. The cares you have done
b. Factual information
c. Your perspective of their overall health for the day
d. What the client has given permission for you to write
e. What needs to happen the following day
16) Notes should be written in what colour?
a. Blue or Black
b. Blue
c. Black
d. Red
e. Any colour is fine
17) Why are policies and procedures created?
a. So the staff are legally bound to behave in a certain way
b. So a health care worker can be disciplined if it is not done die way the manager
wants
c. To give the golden standard to aim for with cares
d. To ensure everyone follows the same rules and guidelines
e. To give the general idea of how things should be done
18) If you think a policy has become outdated, what should you do?
a. Change it
b. Talk to your manager
c. Nothing, it will be reviewed at some stage
d. Ignore it
e. Try the way you think it should be to prove your way is better
19) What is sign language?
a. Using your hands to make gestures that form words
b. Another name for lip reading
c. Written signs
d. Using a series of tapping to create words
e. Using facial gestures as a code
20) When using sign language, it is important to remember what?
a. To only use your left hand
b. The signs vary from country to country
c. To only use your right hand
d. To show no emotion on your face
e. Sign language should only be used in emergencies
21) How do you get the attention of someone who has hearing impairment?
a. Make a very loud noise
b. Wave at them
c. Touch them gently
d. Get close to their face
e. Clap
22) What is Braille?
a. A specific form of sign language
b. Raised dots to create characters and words for a person to feel and read
c. Fancy handwriting
d. Where a person puts their hand over someone elses to feel the signs being gestured
e. Raised handwriting for a person to feel and read
23) How would you find out if a person had specific communication needs?
a. It will be in their care plan
b. The other health care assistants will tell you
c. Vou would figure it out as you try to interact with the person
d. The client will tell you
e. There will be a sign or their door