1) Anyone who talks communicates a message. False
2) Disturbance/distractions in the environment are a result of physical noise. True
3) A report usually has descriptive, expository or narrative sentences. True
4) A sales letter is an advertisement. True
5) A participant in a group discussion should try to dominate the discussion. False
6) The resume to be enclosed with an application letter need not give the details of academic qualification, achievements and experiences. False
7) Feedback must always be carefully interpreted. TRUE
8) Communication is the exchange of ideas. TRUE
9) The encoder is the receiver of ideas. FALSE
10) Input is another word for channel. FALSE
11) Feedback is the message sent by the decoder to the encoder. TRUE
12) Communication is the transmission of verbal and nonverbal ideas, feelings and attitudes that produces a response. FALSE
13) The channels of communication are vertical, horizontal and diagonal. TRUE
14) The vertical channel of communication is used much more frequently in most organisations than the horizontal channel. TRUE
15) Effective speaking rests on three pillars - verbal, visual and vocal. TRUE
16) Kinesics is the spatial nonverbal language. FALSE, PROXEMICS
17) Data transmission through email is both instantaneous and costeffective. TRUE
18) For success of communication, it is necessary to make audience analysis and to adapt the message to their goals, interests and needs. TRUE
19) In the context of business communication, a presentation refers to a talk by a designated speaker. FALSE
20) Email communication can be stored and retrieved as and when required by the sender only. FALSE
21) The objective of any communication is just to receive or convey a message.TRUE
22) Informal communication takes place beyond organizational hierarchy. TRUE
23) The main purpose of a seminar is to share knowledge and to get the viewpoints of equally informed persons. TRUE
24) The guiding principle of writing collection letters is to collect and amount and lose the customer. FALSE
25) Upward and downward flows of messages constitute vertical communication. True